A major iGaming platform operating across multiple European markets was facing rising fraud rates and increasing regulatory pressure to improve age verification processes. By implementing Flowmap's biometric verification solution, they achieved a 92% reduction in identity fraud, 99.7% accuracy in age verification, and a 40% decrease in manual review costs—all while maintaining a streamlined user experience that preserved conversion rates.
The client, one of Europe's largest iGaming operators with a significant presence in the UK market, was facing several critical challenges:
After a thorough evaluation process, the client selected Flowmap's biometric verification solution for its advanced fraud prevention capabilities, user-friendly experience, and proven compliance with gaming regulations across multiple jurisdictions. The implementation included:
We deployed our document verification technology with specialized capabilities for detecting sophisticated forgeries common in the gaming sector. The system could authenticate ID documents from all target markets with particular focus on UK driving licenses, passports, and national ID cards.
Our facial recognition technology was implemented to match user selfies against their ID documents, with specialized algorithms trained to detect age-restricted users. This was combined with our liveness detection system that uses both active and passive techniques to prevent presentation attacks.
In addition to document verification, we implemented our proprietary age estimation technology that analyzes facial features to provide an additional layer of age verification, particularly useful for detecting underage users attempting to use borrowed IDs.
We implemented a tiered verification system that applied different levels of scrutiny based on risk indicators, allowing low-risk users to complete a streamlined process while flagging high-risk cases for enhanced verification.
The solution was configured to automatically apply the appropriate verification requirements based on the user's jurisdiction, ensuring compliance with local regulations while minimizing friction where possible.
The entire verification flow was optimized for mobile devices, where 78% of the client's new registrations occurred, with real-time guidance to help users capture high-quality document images and selfies.
The implementation of Flowmap's biometric verification solution delivered exceptional results for the client:
"Flowmap's biometric verification has completely transformed our approach to player verification. Not only have we dramatically reduced fraud, but we've also streamlined the onboarding process for legitimate players. The system's ability to adapt to different regulatory requirements across our markets has been particularly valuable, allowing us to maintain compliance without sacrificing user experience. Most importantly, we've strengthened our commitment to responsible gaming by ensuring minors cannot access our platform."
The implementation was completed in three phases over a 10-week period:
The initial deployment focused on document authentication capabilities, replacing the client's existing solution with our more sophisticated technology. This phase delivered immediate improvements in fraud detection while maintaining the existing user flow.
The second phase introduced facial recognition and liveness detection, connecting these capabilities to the document verification process. This created a seamless flow where users could verify their identity in a single session.
The final phase implemented our risk scoring engine and cross-border compliance framework, allowing for dynamic adjustment of verification requirements based on risk indicators and jurisdictional rules.
This case study demonstrates the effectiveness of Flowmap's biometric verification solution in addressing the unique challenges faced by iGaming operators. By implementing advanced identity verification technology with a focus on user experience, the client was able to dramatically reduce fraud, ensure regulatory compliance across multiple jurisdictions, and improve operational efficiency.
The success of this implementation has led to an expanded partnership, with the client now implementing our continuous authentication solution to monitor for account takeovers and our transaction monitoring system to identify suspicious betting patterns that may indicate money laundering.